CaseShare

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Represents a sharing entry on a Case.

Supported Calls

create, update, delete, query, retrieve, getDeleted, getUpdated, describeSObjects

Fields

For a complete list of fields in this object type, see the WSDL file for your organization.

Field	Field Type	Description
CaseAccessLevel	picklist	Level of access that the User or Group has to the Case. One of the following values: Owner - User or Group cannot access the Case. Read Only - User or Group can only view the Case. Read/Write - User or Group can view or edit the Case. All - User or Group can view, edit, delete, and share the Case with other Users. This value is not valid for create or update calls. This field must be set to an access level that is higher than the organization's default access level for cases.
CaseId	reference	ID of the Case associated with this sharing entry. This field cannot be updated. For information on IDs, see ID Fields.
RowCause	picklist	Reason that this sharing entry exists. Read-only. Values may include: Manual - The User or Group has access because a User with "All" access manually shared the Case with them. Owner - The User is the owner of the Case or is in a Role above the Case owner in the role hierarchy. ImplicitChild - User or Group has access to the Case on the Account associated with this Case. Rule - The User or Group has access via a Case sharing rule.
UserOrGroupId	reference	ID of the User or Group that has been given access to the Case. This field cannot be updated.

Usage

The CaseShare object allows you to determine which users and groups can view and/or edit Cases owned by other users. For more information, see Sharing.

If you attempt to insert a CaseShare that matches an existing CaseShare record, the create call updates any modified fields and returns the existing record.

See Also

AccountShare

Case

LeadShare

OpportunityShare

Key Concepts of API Objects